Select an onboard profile slot and click Save.
Open Corsair’s iCUE software and chose your keyboard device. Click Options, select the Turn on numeric key pad check box, and then click OK. If you have a K55 keyboard: Unplug your keyboard. Maybe you hit FN + F5 and toggled to non-existent 2nd display and didn't work then? FN + F7 turns off the touch pad. The top rows keys (Esc and the F-keys) are activating media/function keys. Interrupt your computer’s normal startup (hit Enter at the launch screen) Enter your System BIOS. In case it's relevant the computers have Trend Micro and Malwarebytes installed.Įdit_3: Replacing the keyboard driver with a different driver or uninstalling & reinstalling the driver resolves the issue until the computer is restarted, after which the issue resumes.Įdit_4: The issue persists regardless of which user is logged onto the computer.Įdit_5: While remotely connecting to the computer it works without issue.If this doesn't work, double-check that the keys themselves aren't clogged with dust or other dirt by cleaning out your keyboard with a specialised keyboard cleaner. Also this shouldn't be a malware issue as the computers are new desktops from Dell and using new Dell peripherals as well. Of the three users that have this issue only two share the Num-Pad issue and all three are using the same version of Office and Windows.īoth computers are Windows 10 with Office 2019.Įdit_1: I recently had to install office 2013 on one of the systems and the issue persisted.Įdit_2: I have tried at least two different keyboard models, one of which was wireless. I’ve tried a variety of different ways to bring it up but the closest I get is it running as a background task. I am also having an issue that may be related where three users cannot use the on-screen keyboard. I have checked for scroll lock and mouse keys. I have tried multiple keyboards as well as deleting/updating the keyboard drivers on both computers. Two users are having this issue and I've only observed this behavior in Excel. The inverse applies if I start with an arrow key and then use the corresponding number. If I hit the 8 Key on the number pad several times and then use the dedicated Up Arrow Key(to the left of the Num-Pad) it will, for about three clicks, act as though I'm hitting the 8 Key.
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